Music Product Diversity - Even more than a record store

Music Marketing Matters: Diversifying…

Last week I got a bee in my bonnet – yes, my part time job is subbing for Little Bo Peep… what of it? – about the lack of creativity in marketing music. Rather than just whinge and whine, though, I thought I should probably make an effort to turn things around. “Be the change [...]

Music on Facebook

A Friendlier Facebook: 25 Tips to…

In the last few years, Facebook has emerged as the undisputed king of the social networks. Several other platforms hold their own in a niche battle but, as Zuckerberg’s baby nears 1 billion global users and over 1/3 of the US population signed up, it’s almost impossible to ignore Facebook if you want to reach [...]

Types of segmentation

Music Marketing Matters: How to Win Data…

In broaching the subject of data gathering and marketing for musicians last week, I quickly realized that this was going to be bigger than one post would allow. Unless one is talented enough to compose enormous articles that remain fresh and coherent thrpughout – as can Judy Gombita, for example – one should make like [...]

Discontent With Your Content? 8 Tips to Improve Its Allure

Content.

Is.

King!

We’ve all heard how crucial – royal, indeed – content is to building a strong web presence, especially across social media, so I won’t retread the same old ground on that subject.

Rather, I’d like to zoom in on the preparation and execution of that content, in order to improve its allure for newbie and longstanding visitors alike.

8 Tips To Tailor Your Content

Here are eight tips to tailor your content for a more in depth, satisfying read that elicits return value for your audience:

  • Prep your subject matter early, then revisit - Don’t just jump into an idea as you start writing the final post; note it down, expand upon it by brain storming or reading around the subect and adding to your own thoughts. Then leave it and come back when you’re ready to write. Do this for multiple subjects as you prep and you can line up a number of articles in one sitting. This Social Media Examiner article has excellent practical tips for this purpose.
  • Define a take-away point for readers before you write – As with brain storming the subject, having a final summary thought that you want your audience to take from you article is key. It not only makes your content more memorable (and likely to be shared) but it helps to guide your final writing, keeping it on point of the final message.
  • “Make it simple. Make it memorable. Make it inviting to look at. Make it fun to read.” – Okay, that’s four tips in one point… just call it value for your attention. Leo Burnett, an early advertising pioneer, had this to say at the start of the 1900′s and it rings just as true about your content today. Don’t over-complicate the topic and send people off confused, looking for a more understandable source to inform them. Even subjects that are inherently complex can be kept simple to read, assuming a certain level of existing knowledge within your audience. Someone writing about website coding, for example, can reasonably expect their audience to understand the basics if they search for an article on detailed programming. Simplicity also extends into the following concepts of good formatting and entertaining writing, as you won’t get too bogged down in difficult language or detail.
  • Vary tone and type - Keep your audience coming back for more by alternating the types of content you post. A series of dry, technical posts, for example, could get monotonous and would benefit from being broken up by something more light-hearted like a poll or amusing takes on your specialist subject. Whether it’s something you create or simply sharing the work of someone else, be sure to offer your readers a variety of content to keep them engaged.
  • Involve and engage your reader – Although you’re creating the content, using it to connect to readers across social media is a two way street. Find ways to make your articles interactive, by asking questions through the post and at the end for example, encouraging readers to reflect on their own perspective on the subject matter. You could also ask for links to other articles they’ve read or content they themselves have created, increasing the collaborative nature of your work and making links back to it more likely. Another technique is to leave ideas open-ended, prompting free discussion in your comments sections.
  • Find your voice – This may take a number of posts but the more you write your own content, the more your ‘voice’ – your unique combination of style and passion for your subject – will shine through. Solicit plenty of feedback from family, friends, and colleagues of varied personalities to better understand how your content is received. Don’t force it too much, but think about your target audience and how best you can adapt your voice to keep them entertained and informed.
  • Write first, keyword later – Although your content will naturally gravitate towards certain keywords and phrases of your subject, avoid getting bogged down with the need to include these terms initially. This will only interrupt your flow and make the task longer. Instead, return to your final draft once you’re finished and put on your search engine optimization (SEO) hat. With a list of your keywords (usually already compiled if you have a website) in hand, aim to sprinkle those that are appropriate equally around 10-15% of the content. More on this aspect to come here in future posts (see next point!)
  • Follow up – Rather than simply posting your content and wishing it bon voyage, return regularly to review/reply to comments and add further thoughts or links on the subject. Chris Brogan’s “oldie but a goodie” article on 40 Ways to Deliver Killer Blog Content provides some helpful pointers for this in the ‘Encore’ section.

 

So in essence this boils down to preparing your topics before you dive into the content creation stage, having a clear direction in mind as you create it, using your own passion to make the subject matter memorable and engaging, and finally checking back to further the conversation surrounding what you have created.

Master these crucial areas and everything else will begin to fall into place. Happy creating!

 

Have you been able to establish an effective routine for creating your content?

What tips would you offer others just starting out?

The Move To Mobile: Making Your Website Smart For Phones

Ill equipped to go mobile?

Photo Credit: Luciano Zanardo

Mobile.

Mooooobile.

MOBILE!!!

Were it not clear from that eloquent introduction, the universe has been shoving me firmly in the direction of considering the impact of growing smart phone adoption this past week.

From webinars and blog posts on the subject, to my finally ditching the defunct Palm/HP phone for a shiny new Android (I still love you, naughty spying Google), it’s been clear that I need to address the mass move to mobile.

In a way that relates to you fantasmic creative types, of course….

Mobile Means More

Mobile Web Development

Photo Credit: Johann Larson

It’s no secret that people are demanding exponentially more from their mobile phones than ever before.

30% of the US population now owns a smart phone capable of everything from e-mailing to internet browsing and shopping. The largest adoption group is by those aged 25 – 34, but baby boomers and their kids are also heavily in on the act, making the market large and affluent enough for most anyone seeking to connect with their audience.
Entertainment and the creative industries are certainly included in this potential. Perhaps even more so, considering the crossover with ever more users seeking entertainment content  on the go, be it via netbook, tablet, or versatile smart phones.

 

In short, mobile means more potential for discovery, increased web traffic, e-mail sign ups, art downloads and, most crucially of all, more fans.

 

Back to Basics

Fitting into the mobile webAs a first step, it’s high time to ensure that your mobile web presence is at least an accessible version of your main website. Happily, this isn’t too tough to achieve if you’re using the right platforms.

WordPress, for example, has several plug ins that will do the basic job for you. My picks would be WordPress Mobile Pack or Wapple Architect, but you can explore any of the popular plugins listed under search term “mobile wordpress” to see which results you prefer.

For other platforms:

- Blogger will move you mobile at the flick of a switch. Simply visit your blog home page, click on the ‘Template’ section, then customize the mobile theme to your preferred settings.

- Tumblr offers a similar feature, buried down under Preferences (cog icon) > Customize Your Blog > Advanced > check the box for ‘Use optimized mobile layout’

- For standard hosted websites, you can investigate freemium tools such as Mobify and Onbile. These allow you to create a mobile version of your site based upon pre-defined themes that they provide, albeit with advertising and/or limitations under the free offerings. Be sure to test out any that you choose on a variety of devices to ensure that the look you’re going for has been achieved, especially before you consider a paid upgrade.

The goal here is to have a version of your site that allows mobile users to access the key areas with minimal navigation. This will give you useful practice in road testing your site on your own smart phone and those of others. If you find yourself scrolling all over the place or zooming in and out, it’s back to the drawing board for another try!

Next Steps

One you have this broad base for those surfing to your site on the go, you can begin to explore the more exciting elements of the mobile web.

Just what constitutes exciting for you at this point depends on your art form. Integration with apps, mobile-only content (art as wallpaper for the phone, for example), conversions specific to smartphone users (e.g. one click purchase from their preferred vendor), or many other possibilities exist for your exploration.

To give you some inspiration for each potential creative style,  I recommend investigating the following resources for starters:

  • Mobile Backstage - An artist to fan engagement platform based on mobile interactions and community building.
  • Soundcloud – Encourage followers to follow you on the Soundcloud app, with obvious application for musicians but also potential for writers to read passages of their work, or artists to explain inspiration behind their visual work.
  • Instant Encore – Tool kit covering both mobile website options and apps for artists and arts organizations.

 

The Long Haul

Mainstream smartphone adoption is almost here, yet many of us – the writer included – are lagging behind in making their web presence a user friendly experience for visitors, let alone an outstanding one.

The time to move towards mobile is NOW!

By getting your bearings now you set up for creating a mobile web presence that will get you noticed in the future.

Think about your fans…

  • How do they want to access your art on the go?
  • What can you add to make this a quick and simple process?
  • And how can you capture that all important visitor data that will allow you to communicate with them further, building the fan-artist relationship?

All of these are questions that should be answered sooner rather than later, developing your creator platform to work harder for you as fan habits adapt to the ever more accessible mobile web. We’ve barely even touched upon mobile traffic drivers such as QR codes and app-based access here, by the way, so expect more detail on those areas in the near future. 

 

Over To You…

Are you already optimized for the mobile web or does the whole thing fill you with dread? What do you most need help with?

And fans, what do you want to see from the artists you follow online? What would make your mobile experience that much better?

As always, your comments are truly valued, either below thanks to the good folks at LiveFyre or over on our slowly developing Facebook page.

Weigh in!

12 Traits of a New Media ‘Expert’

A version of this post originally appeared on widely read list site 12Most and was subsequently picked up by Ragan’s PR Daily. Given the positive response, I thought it useful to post here as a handy check list for any independent creators looking to hire an individual or agency to work on your social media and web presence. 

Guru Statue

Photo Credit: Dhillan Chandramowli

“Expert” has become almost a dirty word in many corners of social media. It’s not quite on the level of such inherently ludicrous labels as “guru” or “rock star,” but it’s a cause of consternation nonetheless.

In its purest form, expertise refers to a significant base of knowledge in a given field, relative to the comprehension level of those seeking help.

Bold proclamations of unparalleled expertise may be unattractive, but assuredness—a depth of knowledge that many others lack—is both desirable and important in those we hire for advice. And that’s expert advice.

These are 12 crucial characteristics to guide you to an appropriate expert, particularly in the realm of new media:

1. Ability to answer questions

You’re going to be coming to this person with all manner of queries, so you need to know they have the required depth of knowledge. A little probing early on goes a long way to ensuring your hire isn’t all bluster.

2. Testimonials

We always feel better when others have tested the waters before us. The more positive reports of satisfied clients, the better you can feel about your expert. Don’t be afraid to ask about and even call these folks. If they’re genuinely satisfied, they’ll be happy to explain their recommendation.

3. Verifiable portfolio 

As with testimonials, it’s helpful if you can easily dig into an existing body of work for reassurance that your requirements will be met. Look for examples that match your needs and creative approaches that impress you.

4. Jargon-free conversations

Overuse of industry-speak usually means one of two things: Either your expert is trying to blind you with the science of his or her profession, or the person lacks the ability to communicate with you in plain, everyday language. Neither will lead you to positive long-term results. Choose someone with whom you can exchange ideas seamlessly and who explains even complex matters in a clear manner.

5. Speaking your language

Beyond avoiding industry jargon, it’s crucial that your expert communicates in a manner that comes naturally to you. Not only does this demonstrate that he or she understands the way you work, it also means the person can communicate with your new-media audience effectively, should that be important to you.

6. Listening more than speaking

A common trait of overblown expertise is the continuation of a sales pitch long after a potential client’s requirements should have been discussed. If the first conversations don’t primarily involve their listening to what you need to achieve, how can they deliver it in the long term?

7. Knowledge about the industry

Sharing relevant articles about you, your industry, and factors that affect you in the social media world should reassure you that you’ve chosen someone who both understands and cares about the success of your project.

8. Customizing of services

Though there’s something to be said for niche specialists, new media is a broad and ever-expanding field of work. Your guide should be ready and willing to tailor services to the areas that best match your needs, whether that means expanding their own knowledge or bringing in additional help to do so.

9. Absence of self-hype

The buzz you feel about your potential consultant should largely be driven by Nos. 2 and 3, not by the expert himself. Genuine client praise and reputed bodies of work should impress. Overenthusiastic self-proclamations of rock stardom should not.

10. Eliciting a positive gut feeling

Often overlooked, that instinctive feeling you get about someone is frequently right. If something feels wrong about your expert in early encounters, chances are it will only get worse.

11. Ongoing support

It’s easy to maintain enthusiasm for a project during the sales process and early days, but the truly valuable advisers will keep that up throughout a project. If you find commitment waning in those you hire, or you hear negative reports from other sources, alarm bells should ring.

12. Follow-up

Sure, this will come in the closing stages of—or perhaps even after—your project, but diligence about check-ins and support remains a valuable characteristic. Not only will you benefit from any last-minute adjustments, late-stage insights could come in handy for future work and hiring.

 

What do you think constitutes an expert?

What single quality is most important in selecting one?

A Friendlier Facebook: 25 Tips to Improve Your Musician Fan Page

Music on FacebookIn the last few years, Facebook has emerged as the undisputed king of the social networks.

Several other platforms hold their own in a niche battle but, as Zuckerberg’s baby nears 1 billion global users and over 1/3 of the US population signed up, it’s almost impossible to ignore Facebook if you want to reach your fans online.

What becomes the burning question for you artists, regardless of size, genre, or location, is how to connect with those fans and keep them interested in the contents of your Facebook fan page.

The Burden of Growth

Unfortunately, as Facebook’s user count has grown, so has the number of groups trying to get their message in front of ever-wearying fans. To rise above the static noise of this Facebook update deluge, you need to vary your content, encourage fan likes and comments, and keep your posts engaging enough to continue attracting attention.

“Yes, yes, yes, we know all this…”, I hear you chorus, “But how?”

Well that’s exactly why I probed some of the smarter and socially savvy artistic folks I know – in addition to the depths of my own experience – to bring you these 25 tips for creative Facebook fan page content:

1. Ask fans to comment with their favorite artist, song, genre, or anything that you believe will fire their passions to contribute. You learn about your fan base, as well as gaining traction in their News Feed from their participation.

Threyda Art Collective Facebook Page

Threyda's Facebook page often posts art for auction or direct sale, based on bids in the comments.

2. Auction or sell one-off items in the comments section of a post, with the image of what’s up for sale. This real-time selling can create visible demand and prompt further interest in your future posts or other sale items, as fans watch more closely for these specials.

3. “A big thing is cross promotion. For example, the Foo Fighters have a FB page and I cover Everlong in a video. So I can tag and say, “Hey, check out my @FooFighters cover” and it will show up on my page and theirs, increasing clicks and impressions.” ~ Khaled Dajani (NYC singer-songwriter)

4. Produce a few different versions of cover art for your next release. Post each separately to a Facebook album and ask fans to pick the art work that you’ll use by most liked/voted for piece.

5. Be timely in responses. You need not be on 24/7, but the sooner you can respond to developing conversations on your page, the better the discussion and closer your fans will feel. Plugging in via mobile devices and getting into the habit of checking in a few times through the day will help your engagement levels no end.

6. Hand over control of your Facebook page to one or some of your most passionate fans for a set period, perhaps a few days to a week. Give them room to express their musical and artistic interests, as far as is appropriate for your page.

7. “Let fans vote on new song choices or additions to your set list.” ~ Karlton Utter of The Hazmats

8. Ask for fan stories from your shows that they’ve attended. Many will be happy to share; you’ll remind them of a great time associated with your music and you’ll get more testimonials/comments encouraging those who haven’t yet seen you to catch that next gig.

9. Check your Insights. Your fan page has the ‘Admin Panel’, which offers a look at your most popular posts by date, time, type of content, and much more. Check these every week to see what your fans are reacting well to and what you need to dump.

10. Let another band or artist run your page as administrator for a few days to a week. Give them access to your audience and they’ll likely reciprocate by bringing some of their friends and followers to your page. It will also freshen up content and allow you to see how fans react to the change.

11. “Use your new show or project poster/art as your profile pic. For your fans, it’s an easy visual reminder of what you’re working on and keeps your visual message fresh.” ~ Alejandra O’Leary (Michigan singer-songwriter)

12. Run ongoing competitions that encourage multiple clicks and comments, such as entries to sweepstakes drawings or picture posting/voting contests. Each interaction gives the fan a greater chance to win and gives you a greater number of connections to these fans.

Facebook Question Function

13. Expanding on number 1, make use of the Facebook ‘Question’ function (pictured left). This gives you instant poll-taking on your page and in the fan news feeds, providing an easy opportunity to encourage one click feedback. Questions on topical subjects, favorite artists, or those that give your fans a choice in your creative process are all great ways for you to increase interactions.

14. Post non-profit or cause related content that aligns with your personality and/or music subject matter. People like and share good causes more readily, helping both the message and your page to spread.

15. Make Facebook content feel like bonus material. Share things there that you don’t post elsewhere, including a look into your tastes, interests, and current listening, viewing, or reading habits.

16. Share an insight into one of your songs, preferably something that hasn’t been explained elsewhere. Ask fans to share their own perspectives on the song & encourage discussion around the themes that develop.

17. ”I’ll use Facebook to discover who I know in each city, then communicate with those folks about how to best turn out their friends and their friends’ friends. The best PR is word of mouth.” ~Danny Ross (NYC singer-songwriter & band leader)

18. Give away one-off items by asking fans to like or comment on the post, keeping entry easy & increasing interaction with your page. Draw a winner randomly and offer unique, unexpected prizes to keep interest and participation high. 

19. Weave videos into the tapestry of your page. As YouTube links automatically translate to an embedded video when posted, your fans can watch and listen without leaving the comfort of your page. Remind them to comment or like the post as they watch. 

20. Highlight your most compelling content. The new Timeline based Facebook layout will allow you to pin important posts to the top of the page. Take either your main calls to action (e-mail list sign-up, music downloads etc) and make them one of the first pieces of content that people see. 

21. Work with other bands to exchange page tags. When you’re playing on the same bill as other artists, this helps to encourage each act’s set of fans to check out the other easily, leading to extra visibility and, in the case of complementary acts, more likes of each page.

22. “Pictures, pictures, pictures! Pictures convey so much more than text alone. Keep your page as visual and colorful as possible to create a non-verbal vibe around your music.” ~ Alejandra O’Leary (Michigan singer-songwriter)

23. Err on the side of posts that inspire conversation and feedback, rather than too much promotion of your own links and content. Of course you should highlight new music and important announcements related to your art, but these should be sandwiched between non-promotional content and entertaining posts. Offer more than just another sales pitch. 

24. Request, infrequently, an event or page share. Fans don’t like to feel put upon, yet a certain amount of involvement in sharing your music does help to build a closer bond. When you have an important site on which you need to gain traction, or when you simply need a boost to share your content or a big event, don’t be afraid to explain just how crucial it is and make the ask of your fan base. 

25. Integrate your Facebook presence into other social media and communication channels, especially e-mail newsletters. Go a step further than the simple social buttons that often appear in e-mails and create a special incentive for your subscribers to click over to like your Facebook page. Competitions promoted by newsletter but actually carried out on your fan page are a great example of weaving together your communications lines for those who follow you.

 

Phew! Plenty to be working on there….

 

….BUT, we’re not done!

 

What would you add?

How have you used Facebook to offer your fans a unique, interactive experience?

Add away in the comments below or on Facebook itself. Include a link to your site or Facebook page so that I can update this post and give due credit with a link back. 

 

 

Attracting and Engaging True Music Fans In the Digital Era

TechCrunch David Hazan (Mobile Backstage) Video Interview

Click to head over to the video interview

The remit to attract new fans of music is a ball that is now almost completely in the court of the artists themselves.

After a decade of digital disruption, even those artists on whom major record labels decide to take a chance, need to have built a significant base of excited, engaged fans following their every move.

The key question in the emerging digital music industry is this:

Where and how do you as an artist attract and engage these fans?

Watch the interview linked from the image above (or start here and watch for just a few minutes, if you want to avoid the awkward interviewer’s preamble).

It features David Hazan of musician-to-fan community service Mobile Backstage and covers some potential solutions to the question above. Although the platform itself is rather new and still to prove itself sustainable as a business, there is a trend towards these types of ‘true fan’ platforms. The reason being that musicians need to connect regularly and deeply with their most passionate core of fans, in order to drive longer term sales of merchandise, concert tickets, and perhaps even (shock) recorded music.

Wide Open Spaces

The intention of this post is not to glorify one specific service in this realm. Rather, I want to focus your attention on the potential online spaces in which you can best attract and engage fans.

Consider questions such as:

  • Which platforms (social networks, websites, blogs etc) attract the most new fans to your music?
  • Where do you find your fans becoming most passionate?
  • How could you combine platforms to deliver a more coherent, interactive space for your fans to gather and interact?
  • How could you utilize mobile content to connect with your fans more closely?
  • What other media have you not yet tapped to connect with fans? (e.g. video, podcasts, text messaging, crowd funding)
Echna Loch Horizon Sunset
Photo Credit: Ian Balcombe

 

Fan Clubs for the Digital Era

Whatever your answers to the questions above, the overall objective is to find either one highly productive space, or a fusion of many, that in effect becomes the digital fan club for your music and the content, products, and events that surround it.

As outmoded as the notion of a fan club may sound, is it not where the core of your most ardent supporters will gather? Through a combination of interaction with the main event (you!), community with other equally engaged fans, and that intangible ‘inner circle’ feeling that comes of investing oneself in an artist’s work. Furthermore, the excitement that is generated when impassioned fans gather together around a shared interest only furthers the attachment that they feel towards that common denominator. Fans breed further fanaticism.

From this base of hardcore support you can launch all of your future projects, from new music to international tours and other artistic pursuits. And it’s a purer connection in the digital era, as it has been built by you the artist directly, rather than through a convoluted chain of marketing departments and physical retail chains.

 

Your Two Cents?

Where do you stand on this?

Is it a crucial consideration that needs to now be fully taken up by musicians themselves, or simply another distraction from the true pursuit of making music?

Where do you make the truest connections with your fans?

Conquering the Smaller Screen: Twitter’s Impact on Television

This is a re-post of a guest article from Minni Kemp, originally published on a previous incarnation of this site. Having attended a Social Media Week panel on Social TV last week, I thought it about time to resurrect her observations on the rise of social media and its integration with our television experience. 

Minni Kemp is a Midwest freelance editor and writer. In her spare time, she enjoys cooking, running, and reading cheesy romance novels. You can check out her writing at Professional Intern.

I admit that I’m addicted to Twitter.

Twitter & Television

It’s like the world’s largest custom-built chat room—and as long as you cultivate a good list of people to follow, Twitter can be loads of fun. For me, it’s the easiest way to keep up on what’s going on in the world; my timeline is a busy flow of tweets from friends, coworkers, journalists, and almost all of my favorite TV shows.

Even though I rely on my DVR for about half the TV shows I watch on a regular basis, there are a few shows I insist on watching live, just so I can watch with the other folks in my Twitter feed. The real-time conversations about certain shows are often just as good as the show itself.

Now that Twitter is becoming a part of mainstream media, television shows of all types are using Twitter as another way to interact with hardcore fans and to attract new ones.

The Vanishing Fourth Wall

For some shows, Twitter can carry the action and drama beyond the small screen. Twitter accounts often do more than just offer information about the show.

There are feed for a show’s fictional characters (like Barney Stinson from How I Met Your Mother and his @broslife account), for its actors (Neil Patrick Harris’s @ActuallyNPH), or even for a show’s production staff (@HIMYM_CBS). Giving fans a chance to interact with each other—as well as stars or show producers—can create an interactive and personalized television experience.

 

Absence Makes the Viewer Grow Fonder

Waiting for True Blood to return to HBO  sucked, but in a good way. With @truebloodhbo, the folks behind the show keep viewers hooked with contests and sneak peeks of the upcoming fourth season.

They’ve also used Twitter to build anticipation for the new season among diehard fans and Trubie newbies. For fans of the show, it’s become part of the True Blood experience—and it eases the pain until the show comes back on the air.

Community Service

Twittizens have created online communities to tweet about their TV shows in real time. And networks have taken notice: now, several shows offer Twitter feeds for their shows, featuring some of their favorite tweets onscreen during a first-run or rerun broadcast of a show. Using tweets written by real fans is a great form of advertising for a TV show, and is sure to be cheap and more effective than network commercials or e-mail marketing. The line between interaction and advertising continues to blur, but both fans and TV shows benefit.

For a genre that was once threatened by the rise of online entertainment, television has been quick to adapt and to use the Internet to its advantage.

With social media platforms like Twitter, television has become a collaborative experience. What the future of Twitter holds for more interactive television is still up in the air, but with tweeting becoming an integral part of watching TV, the future of entertainment could become more hands-on for viewers.

 

Your Two Cents:

Do you combine your television watching with tweeting? What does it add to your experience?

How do you see social media further developing and integrating with traditional broadcast media?

Your insights are what make the difference, so please weigh in below in the comments or over on Facebook.

Expect more on the social TV phenomenon as I delve deeper into the subjects of last week’s panel. 

 

The 3 C’s of Web Presence Engagement & Interaction

Points of Contact

Recently I posted more in depth explanations of  the first points 1,2 and point 3 on my original 12 point check list for developing your web presence.

Today, we’ll look more at the fourth and fifth points on the list: the touch points of your platforms and using them to form two way conversation with your fans.

Photo Credit: David JW Bailey

These considerations follow on logically from the previous task of selecting your key platforms. Knowing where you’re going to be expending most of your efforts, you can now decide the ways in which you’ll communicate with fans on those platforms, as well as how to involve them in the process.

In short, this is engagement and interaction time!

 

Compelling. Concise. Content.

 

There are always a few memory aids to guide your work in any field. Social media is no exception and you will see these 3 C’s crop up time and again as you read further into the effective use of platforms. As overall way points, they will serve you well.

Compelling. Concise. Content

Content is anything from a sub-140 character tweet to an in-depth blog post on your site. To start on the long road to fan engagement, each piece of content needs to be of interest to your target audience. Be it informative, amusing, or something that stirs their passion, hitting the mark consistently (another ‘C’!) is where your content becomes compelling.

Content lies at the core of your web presence. It is the factor that decides whether visitors keep coming back for more, or are uninterested and leave, never to return. The other adjectives really only serve to emphasize key factors in making sure your content achieves the return value that you’re looking for.

Although a given platform will determine the depth of your content (try getting complex in a tweet….ouch!), conciseness will serve you well in almost every piece you post. By all means, explore the intricacies of a topic beyond 500 words in a blog post. Just don’t use a paragraph when a sentence would suffice. Attention spans are short on the web and the average visitor decides in under ten seconds whether or not they will stay.

Having eye catching headlines and visuals to draw people in, followed by the quality content that will keep them interested, is a sure fire way to keep your visitors engaged and coming back for more.

 

Conversation?Join The Conversation?

The cacophony encouraging us to “join the conversation” grows ever louder by the day. In reality, this is a catch all phrase that wants a more general response from us: interaction.

Once engaged by your content and creations, the next objective is to draw a visitor deeper into your creative world. This extends beyond mere discussion, delving into the realms of building emotional connections to your art, gathering feedback, involving visitors in the creative process, adding game mechanics to content, or any number of new and emerging techniques to develop a stronger bond. A bond that, as it builds, turns uncommitted visitors into excited fans of your work.

Although the application of these concepts has the potential to become quite complex, the core idea is simple: offer your fans a compelling, two-way experience with your art, in addition to the traditonal one-way consumption.

How to do this?

Think about what your most passionate fans say about your creations. What do they love about what you do?

For a writer, it could be the characters of your stories that pulls readers into the world you’ve created. How can you give those characters a new lease of life across social media? Furthermore, how can you weave your readers into the story, so that their experience moves from passive to interactive?

For a musician, perhaps your listeners have certain songs that really speak to them. Ask for their interpretations, or comparisons to other artists. Bring to the fore their thoughts and opinions about the subjects of your songs, valuing their additions to the discussion. Fans now create videos and other spin-0ff art in response to their favorite music, so embrace these creations and encourage visitors to pursue their own answers to the questions posed by your songs.

The more that your fans become involved and invested in what you create, the more they’ll support you for the long haul. Sharing as they go, the power of social networks can begin to work for you as your creations are spread far and wide, offering opportunities to repeat the process of engaging and interacting with new fans.

Over To You…

 How have you geared your web presence to keep new visitors interested? 

Once you have their interest, what steps have you taken to interact with people and turn them into fans of your work? 

Your insights are the truly valuable element here. The real world examples are where we really gain an idea of how to put all this into practice, so please feel free to share your own brilliant successes here in the comments or on Facebook.

Leave links so I can visit and put your fan-making process to the test!

 

 

7 Ways to Amplify Your Creative Reach on Twitter

Amplify YourselfTwitter is now firmly established as a valuable social network in its own niche. For anyone wanting to connect quickly and freely with a wide range of folks, its 140 character limits and open follow model make it the platform of choice.

Despite all of this, I still see many dismissive attitudes towards Twitter from artists. Be it the simplicity or perceived echo chamber effect of the platform, a lot of creators are missing out on a channel that offers an outstanding way to connect with new fans from all walks of life. Even those that do take the plunge tend to simply feed through updates from other social networks, creating a very robotic profile with little chance of winning new fans.

 

So what can be done?

Photo Credit: The Paradigm Shifter

First Impressions

Get over the first impression of Twitter, for a start. Yes, indeed, it starts out a pretty lonely place. Few followers, and uncertainty of how to start conversations to build a following, both contribute to the early drop out factor that can plague the network. But persevere, get over that hurdle, and really start conversing with friends, fans, and followers will flock to you in a relatively short period.

Once you get going, you’ll be eager to amplify your tweets, spreading them farther than your own core following by connecting with other groups. Here are 7 pointers to get you sharing your messages far and wide:

1. Use hashtags: In tweets you want to emphasize & share more widely, research relevant hashtags that others are already monitoring and tailor your tweet to fit that tag.

2. Spread tweets & repeats: It’s okay (and indeed important) to repeat your key tweets at different times though the day, as people are online at different times and tweets are fleeting. Tweak wording and delivery to maintain variety, but be sure your core message gets acoss.

3. Ask for help: If something is truly important, don’t hesitate to ask for a retweet or for your followers to recommend to their own following. Don’t ask too often, but don’t be scared to ask, either.

4. Retweet others. Often: When you’re asking for help from others, it helps if you’ve already done the same for them in the past. Sharing the work of others that you enjoy not only adds variety to your Twitter stream, it builds goodwill for others to do the same for you.

Twitter Bird

5. Strategic @’ing: The @ mention has a more ‘personal inbox’ feel to it for most of us, so it can be used to get the attention of someone you’d ideally like to read and share your tweet. Use it sparingly and with subtlety for promotional tweets, though, as it’s easy to cross the line into spam. This is also 10x more true if you barely know the person to whom you’re tweeting.

6. Join communities: …or build your own! Again, hashtags tend to lend themselves to communities – #oTable, #UsGuys, #TweetDiner, to name just a few – as do chats and trending topics sometimes. Find the areas that others gather and begin to participate. If the crowd gathered there is a good fit and it feels comfortable to do so, you can begin to recommend your art or content to members of these communities. In addition, you can explore tools such as Triberr, which joins you to other like-minded content producers and their followers.  

7. Interact and influence: The first and last tenet of Twitter being that the more you tweet in, the more you’ll get out. Participate on a wide range of subjects, in a wide variety of ways, to both build your following and amplify your reach in the longer term. Join in with other established influencers in fields that interest you to boost your message still further.

 

Start Building

Twitter amplification is a strange beast.

In theory, it takes a slow and steady build up of relationships and reciprocation to have a significant audience sharing your messages. In practice, the serendipity of just one well placed tweet, attached to a valuable message or content, can take off like a bottle rocket and explode into all the results you desired.

Your best bet is to follow the tips above, tweet quality regularly, and enjoy the relationships that you build…all the while anticipating that one explosive tweet that shares your glorious creativity to the world!

What ways have you found to extend the reach of your tweets?

The Paradox of Choice: Prioritize Your Web Platforms

Hitting the bullseye

Last  week I posted more in depth explanations of  the first two points on my original 12 point check list for developing your web presence.

Today, we’ll look more at the third point on the list: establishing the priority of your online platforms and the key elements that you’ll need to focus on as you develop them.

Photo Credit: wockerjabby

The Paradox of Choice

There are simply more platforms than you could ever hope to maintain. Whether websites, blogs, personal social networks, fan pages, Wikipedia entries, professional directories, or any combination of those, the choice is rather overwhelming…and it keeps growing every day!

The good news is that you really only need to choose and fuel a handful of these, perhaps even just a couple, to start building a web presence that will deliver tangible results.

How?

Pick the right platforms, then use them in the most time efficient and effective ways. 

What qualifies as the ‘right platform’ depends very much on your content, communication, and most importantly your end objective. Often, as in the paradox of choice, less can be more. It certainly makes sense to set out with only platforms that

For help in this area, tweet with the #CreatorQs hashtag or ask away on Facebook. Myself – or a cohort, of equal or greater value – will get back to you pronto (cowboy talk for within 24 hours).

Once your platforms have been decided upon, it’s time to move on to the key elements you choose to build into them. Identifying these will help concentrate your web presence development efforts on the factors that matter most, minimizing time and maximizing results.

Social Media Icons

In Your Element

How do you know what these key elements are?

This can be difficult to prioritize, especially if you haven’t spent a whole lot of time around social media, so here are some question sets to guide you:

Outcomes

  • What is the primary result that you want from your web presence?
  • From this, can you track back through the process of achieving it and extract secondary element goals?
  • At the start of that process, what inputs will a given platform need to get things rolling?

Example: You’re an artist with striking visual pieces available for purchase. The primary goal is to showcase your works and make sales. Tracking back from the sale, you’ll obviously need clear, simple transaction buttons in order to prompt and process payments. But people need to be stimulated to start that process, so you’ll also want elements that ensure prominent placement of high quality images, such as gallery sections or the ability to quickly pop images out to a larger version. And perhaps potential buyers would like to see what’s popular with others, as they make their decision, so a further element to add could be a rating system or a social network plug in that shows comments for each piece.

ToolsTools

  • What flexibility do you have with your ability to edit content? 
  • Will your ability to edit content limit the elements you can select? Do you need to enlist help to incorporate the key elements?
  • Have you explored the available tools (e.g. WordPress widgets, Facebook social plug ins, embedded media) so that you know what can be achieved? 

Extra Tip: Researching other sites in your field will allow you to draw out the best and worst of what can be done with your web presence. It may also make clear an area that has been critically overlooked by your industry, giving you a clear priority to exploit as you plan out your key elements. 

Photo Credit: Vitamin Sea

 

The big picture here: be present in as many of the online locales inhabited by your audience as time allows, as long as you can put enough into the platform to offer that audience some value.

If you can’t commit the required level of work to any given platform, better to have no profile there at all than an out of date one that leaves fans feeling abandoned. Concentrate your efforts on growing the core platforms that you select, using the key elements that drive towards your long term web presence objectives. By having a clear understanding of what moves you in the right direction and what is simply window dressing, you’ll be making the most of the time investment that goes into your online world.

Complete Control: Owning & Scaling Your Web Presence

Reaching for the Sky: Construction at WTC site, NYC

Earlier this week I posted my 12 point check list for those of you seeking to develop your web presence this year. The list itself was drawn from a guest post I wrote some months ago, the 12 Most Crucial Web Presence Considerations.

As promised, we’ll start to dive into more detail for each point

Today, we’ll kick things off with ownership and the ‘span’ of your online platforms.

Own It

Ownership boils down to the simple need to control the hub of your online existence. This will usually be a traditional website, though it can also apply to blogs, photo galleries that form your online portfolio, or anything else that you consider your central base of operations on the web.

In a hub & spoke approach to building your online presence, elements like social network pages and third party platforms branch out from the aforementioned hub, adding value and functionality without detracting from the allure of your main platform.

But these are all third party players.

Your hub should be under your ownership and control.

This means registering your domain name of choice, directing any previous and related sites through to this domain, and plugging in analytics tools that give you visibility of what’s happening. It also allows you greater control over end goals such as building a contact list and selling your wares.

Every site will have limitations, except your own. Being able to change design elements, content, and structure, as well as using deep analytics to measure what your site is delivering, are all key reasons to not put your most valuable eggs (you know, the organic, cage-free, reared-on-a-diet-of-truffles hen eggs) in someone else’s potentially rickety basket. A Tumblr site is great, until it goes down for maintenance and someone important can’t find your contact details the one time they visit. A Facebook page is certainly important, but your ability to influence people to take action there is limited, as is its design flexibility.

Width & Depth

Width & Depth of Span - Angel of the North

I summarized this one into the following two questions:

How widely will you spread your web presence?

How much time can you set aside for each element?

If you’ve ever seen those bands that have a presence on every social network, you’ll probably have wondered when they find the time to actually, you know, write music. Chances are that either: a) they’ve neglected a large proportion of those sites, or b) the music is appalling, so they’re focusing on every marketing channel to make up for it. Possibly both.

The reality is that we all have limited time in the day, so tough decisions need to be made in terms of where you commit your resources. How much time and effort you can invest in your web presence will vary according to many factors, from whether you are a solo creator to the requirements of what you need to set up.

The crucial consideration? Don’t over extend yourself from the outset.

Decide roughly how much time you can devote each week to the following activities, many of which will apply to each platform:

  • Creating and posting content
  • Curating content
  • Design and structure tweaks
  • Interactions with fans and community
  • Monitoring key metrics (& making improvements based upon them)
  • Basic maintenance and admin

Once you understand the time requirements, you can apportion the duties accordingly to other creative members, assistants, employees, and anyone that helps you share your creative wares. Assign appropriate tasks to those most suited, such as the ever-gregarious drummer taking up starting conversations on Facebook, or that detail-obsessed assistant digging into the numbers and trends of your website traffic. The more natural a fit the duty is to someone’s existing skills and interests, the more likely they’ll be to keep it up.

A series of abandoned or barely maintained platforms in your web presence can mean a bad first impression, frustrated potential fan, or even lost sales/business opportunities, if the visitor can’t quickly find the information they’re looking for. By all means experiment with new platforms, but ensure you have a plan for them or close them down if they don’t elicit the results you desire.

The next post will naturally flow from this point,  focusing more detail on prioritizing your various platforms and understanding which are best for engaging your audience.

Photo Credit: The Angel of the North (Christine Matthews) / CC BY-SA 2.0

 

How much time a week do you dedicate to your web presence?

 

Please, share your tips and tricks below!