Music Marketing Matters: Small Audience, Big Data

Music Marketing Matters is a weekly feature that delivers ideas, case studies, and actionable advice for artists to market their music more creatively. For more on its inception, click here

Big Data is upon us!

Music Marketing Matters: Breaking open Big Data for musiciansBefore you grab the nearest pitchfork and medieval torch to hand, fear not.

Far from being some hideously mutated Star Trek character gone Frankenstein’s monster – although that probably happened at some point, didn’t it TrekHeads? – Big Data is merely the moniker given to the flood of information that has poured forth from the digital era. It is often a catch-all phrase, used to refer to the oncoming storm of making sense of more data than we can realistically hope to deal with.

On second thoughts, you might want to keep that pitchfork handy… 

 

Facts About Fans

As an artist, if the previous talk of marketing in these pages has irked you, the presentation of data gathering and analysis is likely to be akin to the red rag to (a particularly talented) bull. Hopefully, disarming flattery will calm your creative soul. If not, how about this:

There are dollars floating in that data.

Or at least key information about your fans that will lead you to dollars. Does that quell some of your apprehension?

The reality is, as I’ve highlighted often in this series, that the music industry is rapidly moving on from tried and trusted ways of making money. For many artists they didn’t prove so trustworthy, but at least they were the devil you know, right? Well the devil you don’t know may actually turn out to be the guardian angel of your music career, if you can put in the time to set up some smart incentive and reward mechanisms to capture core information about your fans.

Who makes up your music audience?

Image Credit: Anirudh Koul

Data can help you to make better decisions about where you play, what you play, what you release and how you release it.

It is increasingly becoming the currency of everything we do online, as consumers and not just fans of music, and it can help you play the long game of forging a slow but steady growth for your artistic career.

 

Getting Started With Data Gathering

As this is such a huge topic – and one that must certainly be taken in bit-sized chunks – I’ll be publishing an additional Music Marketing Matters later this week on specific mechanisms that you can install to crank up your data gathering efforts. These will be aligned with specific targets for several levels of artist, so that nobody gets left behind  in getting at least some starter info bubbling away.

In preparation for these more detailed action posts, ask yourself the following questions about your current web presence:

  • Do you have an e-mail list that you could segment by various  criteria, such as age, location, musical preference?
  • Do you have a handle on who are your biggest fans? What they’ve bought, when they’ve seen you, their favorite songs?
  • Can you pinpoint communities in which your most active fans participate?
  • Are you gathering information about your audience via multiple channels i.e. more than just your website?
  • Do you understand how to approach different sections of your fan base in different ways, subject to the point above?

If you answered no to even one of these questions, there will be something for you in these forthcoming articles on data gathering for musicians. If not, I probably want to pick your brains for content!

Stay tuned, we’re about to go deep, deep into that devilish detail. 

Artist Answers: What Turns Music Fans Off?

Question Mark Graffiti

Photo Credit: Gizella

One of the main reasons for this site’s existence is to assist you, the artist and creator, in developing a more effective online platform from which to showcase your art.

So, what better way to do so than to ask some like-minded creative types for their most burning new media questions, then provide as best an answer as I can muster?

This is where new series ‘Artist Answers’ comes into play; a weekly feature that will help to deliver one of my three guide words for this year: Serve.

To kick us off, good friend and songwriter extraordinaire Khaled helped me out with the first query. Khaled is a hard working and social media savvy independent musician (and aspiring chef!) based in NJ/NY. He is in the process of recording his sophomore album, an effort partially funded online by his dedicated fan base, following a successful Kickstarter project.

Khaled

Khaled asks: “We see plenty of advice on how to engage fans. But what about the opposite? What disengages an audience?”

It’s a good point and important to consider, as a lot of good work can be undone – particularly online – by just one or to behaviors that really bug people. Avoid these off putting habits to maximize the connections you’re building with your audience:

 

  • Add nothing new to a platform. If your Twitter stream is simply a feed from Facebook, why would anyone follow it? If all your blog offers is a rehash of your news page, why bother reading it? Try not to phone in any of your social media efforts in this way.
  • Devoid of personality. A formal tone or purely business content leaves out the one factor that can most distinguish you: your unique personality. Fill your posts and content full of what makes you you.
  • Lack of incentives. Okay, your hardcore fans will follow you through Hellfire, but the rest of us need a little sugar to sweeten the deal of connecting with you, then staying put. It’s so easy to offer a free track, piece of merch, or something small as a reward for that connection. And it’s human nature to seek them out.
  • Fail to involve others. In the rush to push out communications to fans, many artists forget to also pull them in. Social media are intended to aid interaction, so a good portion of your posts and content should be designed to involve your fans. Most platforms reward such activity with increased visibility of what you post to followers and friends, so the pay off goes further than you may think.

At the heart of connecting with your fans online is empathy; understanding just what they’re expecting from you via social media. Tailor your activities to meet and exceed these expectations, at the same time as avoiding the various self-serving approaches covered herein, for noticeable improvement of your audience size and participation.

Over to you….

What did I glaringly overlook?

What obnoxious social media habits have you seen in yourself or others?

 

The Paradox of Choice: Prioritize Your Web Platforms

Hitting the bullseye

Last  week I posted more in depth explanations of  the first two points on my original 12 point check list for developing your web presence.

Today, we’ll look more at the third point on the list: establishing the priority of your online platforms and the key elements that you’ll need to focus on as you develop them.

Photo Credit: wockerjabby

The Paradox of Choice

There are simply more platforms than you could ever hope to maintain. Whether websites, blogs, personal social networks, fan pages, Wikipedia entries, professional directories, or any combination of those, the choice is rather overwhelming…and it keeps growing every day!

The good news is that you really only need to choose and fuel a handful of these, perhaps even just a couple, to start building a web presence that will deliver tangible results.

How?

Pick the right platforms, then use them in the most time efficient and effective ways. 

What qualifies as the ‘right platform’ depends very much on your content, communication, and most importantly your end objective. Often, as in the paradox of choice, less can be more. It certainly makes sense to set out with only platforms that

For help in this area, tweet with the #CreatorQs hashtag or ask away on Facebook. Myself – or a cohort, of equal or greater value – will get back to you pronto (cowboy talk for within 24 hours).

Once your platforms have been decided upon, it’s time to move on to the key elements you choose to build into them. Identifying these will help concentrate your web presence development efforts on the factors that matter most, minimizing time and maximizing results.

Social Media Icons

In Your Element

How do you know what these key elements are?

This can be difficult to prioritize, especially if you haven’t spent a whole lot of time around social media, so here are some question sets to guide you:

Outcomes

  • What is the primary result that you want from your web presence?
  • From this, can you track back through the process of achieving it and extract secondary element goals?
  • At the start of that process, what inputs will a given platform need to get things rolling?

Example: You’re an artist with striking visual pieces available for purchase. The primary goal is to showcase your works and make sales. Tracking back from the sale, you’ll obviously need clear, simple transaction buttons in order to prompt and process payments. But people need to be stimulated to start that process, so you’ll also want elements that ensure prominent placement of high quality images, such as gallery sections or the ability to quickly pop images out to a larger version. And perhaps potential buyers would like to see what’s popular with others, as they make their decision, so a further element to add could be a rating system or a social network plug in that shows comments for each piece.

ToolsTools

  • What flexibility do you have with your ability to edit content? 
  • Will your ability to edit content limit the elements you can select? Do you need to enlist help to incorporate the key elements?
  • Have you explored the available tools (e.g. WordPress widgets, Facebook social plug ins, embedded media) so that you know what can be achieved? 

Extra Tip: Researching other sites in your field will allow you to draw out the best and worst of what can be done with your web presence. It may also make clear an area that has been critically overlooked by your industry, giving you a clear priority to exploit as you plan out your key elements. 

Photo Credit: Vitamin Sea

 

The big picture here: be present in as many of the online locales inhabited by your audience as time allows, as long as you can put enough into the platform to offer that audience some value.

If you can’t commit the required level of work to any given platform, better to have no profile there at all than an out of date one that leaves fans feeling abandoned. Concentrate your efforts on growing the core platforms that you select, using the key elements that drive towards your long term web presence objectives. By having a clear understanding of what moves you in the right direction and what is simply window dressing, you’ll be making the most of the time investment that goes into your online world.

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